1. General Policy We strive to ensure customer satisfaction with our services. This Return and Refund Policy outlines the conditions and procedures for requesting refunds.
2. Course Services By accessing our courses, customers acknowledge and accept the quality and scope of the services provided. Refund requests based on dissatisfaction must be submitted in writing or via email immediately upon course access.
3. Refund Procedure Refund requests must be made within the designated time frame and include the customer's signature. Requests should contain payment details, the reason for the refund, and the preferred reimbursement method.
4. Refund Calculation Refund amounts are determined based on the total cost of the service package, with deductions for applicable fees and the value of accessed lessons. Discounted packages are refunded at their original cost before the discount was applied.
5. Payment Reimbursement Approved refunds are processed within a specific timeframe and returned via bank transfer to the account details provided by the customer. Customers are responsible for any transaction fees associated with the refund process.
6. Exceptions Refunds are not issued to third-party accounts or electronic wallets unless explicitly agreed upon in advance. Additionally, once a refund is approved, the customer forfeits access to all course content.
7. Decision Timeframe Refund requests are reviewed and decided upon within a set period to ensure a prompt resolution for customers.
8. Customer Responsibility Customers must follow the specified refund procedures and provide accurate payment and contact information to facilitate the reimbursement process.
9. Contact Information For any inquiries or assistance regarding refunds, customers can contact our support team via email at chinaclassglobal@gmail.com.
10. Policy Updates This Return and Refund Policy may be updated periodically. Customers are encouraged to review the policy regularly for any changes.

By using our services, customers acknowledge and agree to abide by the terms outlined in this Return and Refund Policy.